Before using our services you are required to read the user agreement and accept all the terms and conditions. The same are listed below for your reference: This page sets forth the terms and conditions under which www.starbugservices.in provides the information on this Website, as well as the terms and conditions governing your use of this site. By making use of this site, you shall be presumed to have agreed to the terms and conditions we have outlined below. If you do not accept these terms and conditions, do not continue to use or access this site.
Use of site
www.starbugservices.in grants you a limited, non-transferable license to use this site in accordance with the terms and conditions of this User Agreement. You may only use this site to make legitimate reservations or purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. You shall not make reservation in the name of a fictitious person. You agree that you will not use any device, software or routine that would interfere or be reasonably expected to interfere with the normal working of this site. You agree that you shall not take any action that imposes a burden or load on our infrastructure that www.starbugservices.in deems in its sole discretion to be unreasonable or disproportionate to the benefits www.starbugservices.in obtains from your use of the site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage acts or omissions that would amount to a criminal offence or attempt to commit a criminal offence, or give rise to civil liability, or otherwise violate any law. In addition, you are prohibited from posting or transmitting any information which (a) infringes the rights of others or violates their privacy or publicity rights, (b) is protected by patent, copyright, trademark or other proprietary right, unless with the express written permission of the owner of such right, (c) contains a virus, bug, worm or other harmful item or programmer, or (d) is used to unlawfully collude against another person in restraint of trade or competition. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other harm resulting from your use of this site.
Age & responsibility
If you use this site, you alone are responsible for maintaining the confidentiality of your account information and your password/s. You agree to accept responsibility for all activities that occur under your account or password. You represent that you are of age prescribed by law to be eligible to enter into contract, and use this to create binding reciprocal legal obligations, and are capable, ready and willing to discharge any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site by you and those using your login information.
Accuracy of information
www.starbugservices.in does not warrant or guarantee the accuracy or completeness of the information provided on this Website. Under no circumstances will www.starbugservices.in be liable for any loss or direct, indirect, incidental, special or consequential damages caused by reliance on this information. The information on this Website may be changed or updated without notice. www.starbugservices.in may also make improvements and/or changes in the products, services and/or programs described on this site at any time without notice.
Information concerning www.starbugservices.in or any of its subsidiaries, their employees, customers, agents, suppliers, franchisees, affiliates or others on whom data is collected, stored, or processed is the property of www.starbugservices.in and is confidential except for the necessary disclosures required by law.
www.starbugservices.in holds the copyright in respect of this site, and the content provided in this site, including the text, graphics, button icons, audio and video clips, digital downloads, data compilations and software, may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of www.starbugservices.in, and/or its third party providers and distributors, except that you may download, display and print the materials presented on this site for your personal, non-commercial use only. You may not use any “robot,” “spider” or other automatic device, or a program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the Web pages, data or content found on this site, in any case without the prior written permission of www.starbugservices.in. You agree that you will not transmit or otherwise transfer any Web pages, data or content found on this site to any other computer, server, Web site, or other medium for mass distribution or for use in any commercial enterprise. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials, and you must not alter, obscure or obliterate any of such notices. The use of such materials on any other Web site or in any environment of networked computers is prohibited.
Enforceability of these provisions
Should any of these terms and conditions be held invalid, that invalid provision shall be construed to be consistent with the applicable law, and in manner so as to remain consistent with the original intent of www.starbugservices.in? Provisions not otherwise held invalid shall remain in force.
It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses, malicious codes and other items of a destructive nature. In no event will www.starbugservices.in be liable to any party for any loss or direct, indirect, incidental, special or consequential damages caused by use of this website, or any other hyperlinked or interfaced website or due to accessing data residing on third party servers not belonging to www.starbugservices.in.
Products & services
Please Note that none of the information contained in this Website should be viewed as an offer to sell or as a solicitation to purchase any of our products or services. Rather, the information on our products and services is provided to you so that you can learn what products www.starbugservices.in generally offers. The products and service statements on this Website are for general description purposes only. Furthermore, not all the products or services are available in every state or country. Send us a message via our Contact us, we will supply you with details regarding terms and conditions, exclusions, products, and services applicable to you.
- Hotels: While booking a hotel on our site please carefully go through the fact sheet in details to ensure that the amenities present are as per your requirement. starbugservices.in generally updates all these fact sheets however it is dependent on the hotel to provide updated information. Renovation at hotels is normally undertaken at sole discretion of hotels and not necessarily is informed to us. In case of any dispute www.starbugservices.in shall not be liable for a disruption in information.
- Sightseeing: You have a choice of seat in coach sightseeing and private sightseeing tours. Please choose the same carefully. Panoramic tours do not allow you to stop at the site of the attractions. You will have to follow a schedule. Entrances to attractions are not included in city tours unless specified.
- Airlines: You have a choice of full service and low cost airline options. Low costs airlines do not have all services available on board hence please choose the airlines carefully before booking. Kindly go through the fare rules and also select your class of travel. There are paper tickets and/or e-tickets that will be provided to you. Both are valid to travel by the airlines. However certain airlines do not entertain e-tickets. In such cases you will be issued paper tickets. We are only an intermediary party hence cannot be held responsible for any delay or cancellation of flight or change of route – a decision taken by the airline. You will be subject to all terms and conditions as per the airlines.
- Holidays: Please refer to inclusions and exclusions carefully before booking. You can customize your holiday completely on our site if our packages do not meet your requirements.
You will have to limit yourself as per normal baggage policy of the airlines in the respective class that you have chosen to fly. Any excess baggage that you carry shall remain your responsibility. Any loss of baggage by the airlines or the passenger will be the sole responsibility of the airline and the passenger. Normally economy class 20kgs is permitted however if you are traveling to US/ Canada you are permitted to carry 2 pieces as check in and 1 piece as cabin baggage. You are requested to kindly refer to the baggage rules of the individual airlines as the same gets updated from time to time.
Health and insurance
IT IS ADVISABLE THAT THE PASSENGER ACQUIRES ADEQUATE INSURANCE COVER TO SECURE THEIR LIFE HEALTH AND PROPERTY. YOU CAN PURCHASE THE SAME FROM OUR SITE. YOU’RE HEALTH AND GOOD LIFE IS OF UTMOST IMPORTANCE TO US.
The information provided on this site is distributed with the understanding that www.starbugservices.in is not providing professional advice of any type. If you have a question requiring professional advice, such as question relating to law, tax or financial planning, please seek the advice of a qualified professional in the relevant field.
www.starbugservices.in specifically disclaims all warranties with respect to this Web site or your use thereof, express, implied, or otherwise, including without limitation, all warranties of merchantability and fitness for a particular purpose. www.starbugservices.in shall not be liable for any damages resulting from the use or misuse of this site or the information on this site.
All online payments that happen for any of the products booked via www.starbugservices.in site are secure. www.starbugservices.in does not store the Credit card details of any customer in their database or in any data backup system or retrieval systems. Once you are ready to transact you are transferred to the bank site. The card details are captured on the credit card site and not ours hence we cannot be held responsible for any misuse of credit card what so ever. In case you are making the payment through the demand draft or cheque- the same needs to be drawn in the name of www.starbugservices.in If you choose to pay at our Collection centers – you can opt for that option also.
www.starbugservices.in reserves the right to determine the amount of refund value in case of cancellation and amendments. The decision on the quantum of refund will be final as that made by www.starbugservices.in. The refund will be made in the name of the client. In case you have booked through the Travel Agent or a Franchisee still we will make the refund in the passenger’s name. It will take at most 15 days to process refunds for all services. There will be no refund for unutilized services unless specified. All cancellation and amendment charges will be applicable as per principles policies on which www.starbugservices.in has no control and you will be subjected to it.
All legal disputes will be settled under the laws of Indian courts subject to laws of Republic of India. In the event of any dispute of whatever nature, arising under this Agreement, such dispute shall be settled through good faith negotiation among the parties. In case such dispute cannot be resolved by negotiation within 30 days such dispute shall be referred to binding arbitration in accordance with the provisions of the Arbitration and Conciliation Act 1996. The decision of the arbitral tribunal shall be final and binding upon the parties. In case of the dispute requiring intervention of courts, courts alone shall have exclusive jurisdiction.
You acknowledge that a violation or attempted violation of any of this User Agreement and these terms and conditions will cause such damage to www.starbugservices.in as will be irreparable, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. Accordingly, you agree that www.starbugservices.in shall be entitled as a matter of right to an injunction issued by any court of competent jurisdiction, restraining such violation or attempted violation of these terms and conditions by You, or Your affiliates, partners, or agents, as well as recover from You any and all costs and expenses sustained or incurred by www.starbugservices.in obtaining such an injunction, including, without limitation, reasonable attorney’s fees. You agree that no bond or other security shall be required in connection with such injunction.
www.starbugservices.in may terminate this User Agreement and these terms and conditions and/or the provision of any of the services at any time for any reason, including any improper use of this site or your failure to comply with these terms and conditions. Such termination shall not affect any right to relief to which www.starbugservices.in and its third party providers and distributors may be entitled, at law or in equity. Upon termination of this User Agreement and these terms and conditions, all rights granted to you will terminate and revert to www.starbugservices.in and its third party providers or distributors, as applicable.
Suggestions & comments
If you have any questions or suggestions please feel free to email us at www.starbugservices.in
Refund / Cancellations Policy
You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click the Cancel button. For online cancellation, www.starbugservices.in will charge Rs. 300 per person per sector as standard cancellation service charges over and above the airline’s own cancellation charge.. To amend/cancel your ticket offline, contact www.starbugservices.in Customer Care at www.starbugservices.in For international flight bookings email us at www.starbugservices.in. For all offline cancellation of domestic flights a standard charge of Rs. 500 per person per sector, over and above the airline’s own cancellation charge will apply. While for international flight bookings a standard fee per person would be charged, over and above the airline’s own cancellation charge. For rescheduling of domestic flights, www.starbugservices.in will charge Rs. 300 per person per sector as standard rescheduling charges. For No-Show of domestic flights, www.starbugservices.in will charge Rs. 100 per person per sector as standard No-Show charges Please refer to airline specific amendment and cancellation policy while using www.starbugservices.in Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.
How do I get a refund after canceling my ticket?
In case of e-Tickets and PTA, the refund shall be processed within 15 – 20 working days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider. Please note convenience fee charged at the time of booking will not be refundable.
What are the cancellation/amendment charges?
Cancellation and/or amendment of airline tickets shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account. Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows. You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click the Cancel button. For online cancellation, www.starbugservices.in will charge Rs. 300 per person per sector as standard cancellation charges. To amend/cancel your ticket offline, contact www.starbugservices.in Customer Care at www.starbugservices.in. For all offline cancellation of domestic flights a standard charge of Rs. 500 per person per sector, over and above the airline’s own cancellation charge will apply. While for international flight bookings a standard fee of Rs 1000 per person would be charged, over and above the airline’s own cancellation charge. The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and www.starbugservices.in assumes no liability whatsoever in this regard.
Note: Unless expressly stated otherwise, it is mandatory to contact www.starbugservices.in for refunds and the airline will route the refund for your tickets booked on the Website, through www.starbugservices.in The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft. In case you avail of the Website’s hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and www.starbugservices.in would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.
Recharge Cancellations and refund
All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that you are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. www.starbugservices.in is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number. However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on www.starbugservices.in or posting us a message on the Contac US page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details – the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number (company Name) shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.
Bus cancellations and refund
Following amount will be deducted on cancellation.
- Less than 4 hours from the departure time: 100 %
- Between 4 Hrs to 12 Hrs from the departure time: 50 %
- Between 12 Hrs to 24 Hrs from the departure time: 25 %
- Between 1 to 7 days before departure time: 10 %
- No refund will be eligible in case of no-show.
Hotel and Holidays cancellations and refund
- Single room means – A room exclusively for one person.
- Double room means – A room for two persons.
- Twin Share means – Two single beds in a double room and the rates will be for one person and sold for a minimum two person.
- Triple means – Three persons in a room and mostly the third person will be provided with a extra cot or a roll away cot.
- Check-in/check-out time in a hotels is usually various from to hotel to hotel, region to region however generally check-in time is 12.00hrs to 14.00hrs, and check-out is 11.00hrs to 12.00 hrs. Early check-in and late check-out is subject to availability and additional charges.
- Cancellation to be effected to us directly by letter, fax or email by the customer.
- Due to supplier policies it is necessary to charges cancellation charges.
- Cancellation policy varies from supplier to supplier.
- For all groups booking only the group leader can request/intimate for the cancellation.
The Normal cancelation charges are as follows:
- 10 days before to check in date – 100% cancellation charges (NO REFUND).
- 20 days to 10 days before departure – 35% service taken/Tour charges
- 30 days to 17 days before departure -25% service taken/Tour charges
- 30 days before departure – no cancellation charges but the processing Charges.
For B2B Users Policy
- Unused Balance Clause: Any top-up payment / advance payment which is received from retailers / distributors deposit the advance payment to his retail account for, the retailer / distributor does not use the amount for goods & services and he wants his payment to return in this case after one month of deposit, retailer need to give refund request to us, once we will get refund request from the retailer, the balance amount will be refunded within 15 to 20 working days via same source.
- All refund requests are subject to obtaining approval from our suppliers.
- Supplier reserves the right to approve or reject refund.
- Applicable supplier penalty/administrative fees will be deducted.
- Refund will be paid to the customer only, who has made and or made the payment to us.
- No refund will be paid for partially utilized services and no shows.
- Group booking refund charges differs from individual booking.
- Final refund payment will be subject to above clauses.
- All payment will be done by cheque only.